My order delay for 5 days

I have waited for my products that I bought 5 days ago, but there is nothing happen. I wonder if this website working, there is no even a mail excuse for delaying, I'm very tired of waiting. It's seem that there is nobody responsible for all this. Who is the administrator of this website ? He had my money and forget my order!!! Did anyone have my problem like this ? Can't stand it anymore.